Three services, each with a defined scope and a plain price

Every watch that comes to Balance Cog follows the same intake sequence: a written condition record, photographs of the surfaces, and a rate measurement before anything else happens. This establishes a baseline. The assessment that follows is based on actual findings, not assumptions about what the watch probably needs.

The scope of work is discussed and agreed before bench work begins. If something additional is found during the service, it is reported and discussed. Work outside the agreed scope does not proceed without a separate conversation. This is not a bureaucratic constraint — it is how a relationship between a watchmaker and an owner of something valuable should work.

The closing report for each service includes rate measurements before and after, notes on what was done, and — where relevant — a record of what was deliberately left alone. For estate work, each piece receives its own notes, and the programme closes with a structured dossier.

The default at every stage is conservative. The question is not what can be done to a watch, but what it actually needs. A movement that runs within an acceptable rate after cleaning may not need adjustment. A case that carries forty years of marks may not need polishing. We say so when that is the case.