Balance Cog Contact

Legal

Terms & Conditions

Last Updated: 20 June 2025  |  Effective Date: 20 June 2025

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

  • "Balance Cog", "we", "us", "our" — Balance Cog, a watch repair and timepiece restoration workshop operating at 27 Jalan SS 15/4B, 47500 Subang Jaya, Selangor, Malaysia.
  • "Client", "you", "your" — any individual or legal person who engages our services or uses our website.
  • "Services" — watch servicing, repair, cleaning, chronograph servicing, estate assessment, restoration, and any related advisory or documentation services.
  • "Piece" or "Watch" — any timepiece, movement, or related component entrusted to us.
  • "Agreed Scope" — the written or verbally confirmed description of work to be performed on a piece, as agreed between both parties before bench work begins.
  • "Agreement" — these Terms and Conditions together with any service confirmation, quotation, or correspondence forming the basis of an engagement.

2. Acceptance of Terms

By submitting a contact form, delivering a watch to our workshop, or confirming a service verbally or in writing, you indicate acceptance of these Terms and Conditions. You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an estate or third party, you represent that you have authority to do so.

3. Description of Services

Balance Cog provides the following categories of service for mechanical and automatic timepieces:

  • Conservative cleaning and light movement servicing
  • Chronograph function and pusher servicing
  • Estate timepiece assessment and staged restoration programmes
  • Condition documentation, photographic intake records, and service reporting

Services are available to clients in Malaysia and by prior arrangement for watches delivered by courier from outside Malaysia. We reserve the right to decline to service a piece if we determine that it falls outside our current scope of competence or equipment.

4. Service Intake and Agreed Scope

Prior to any bench work, we will conduct a written assessment of the piece and discuss with you the proposed scope of work. No work will commence until the scope has been agreed, either in writing or by verbal confirmation which we will note in writing on our records.

If additional findings arise during service that fall outside the agreed scope, we will contact you before proceeding. Work outside the agreed scope will not be carried out without separate agreement. You may at any time request that work stop and the piece be returned in its current state; in such cases, a partial charge reflecting work completed to that point may apply.

For estate assessment programmes, individual pieces may be withdrawn from the programme at any point. Withdrawal does not affect charges for work already completed on other pieces within the programme.

5. Client Responsibilities

By engaging our services, you confirm that:

  • You are the legal owner of the piece, or are authorised by the owner to submit it for service.
  • You have disclosed any known history of previous repairs, modifications, or damage to the piece.
  • You will provide accurate contact details to enable us to reach you during the service period.
  • You will collect the piece within 30 days of notification that work is complete. Storage beyond this period may incur a charge, of which we will inform you in advance.

6. Pricing and Payment

All prices are quoted in Malaysian Ringgit (MYR). The prices shown on our website reflect the scope described for each named service. Additional work agreed during a service will be quoted separately before proceeding.

Payment is due on collection of the piece or, for estate programmes, at agreed milestones. We accept bank transfer and cash. We do not accept payment card transactions at present. Invoices will be issued in writing for all completed work.

Where a piece is collected without full payment having been received, we reserve the right to retain the piece until payment is settled, subject to applicable Malaysian consumer protection law.

7. Timelines

Bench time estimates are given at intake and represent our best assessment based on current workload. We do not commit to fixed completion dates unless stated in writing. Delays caused by the need to source parts, by findings requiring discussion with you, or by factors outside our control will be communicated as soon as they are known.

For estate programmes, the programme duration is a range estimate. Individual pieces within the programme progress at different rates depending on their condition and agreed scope.

8. Care of Pieces in Our Custody

Pieces in our care are held in a monitored cabinet with restricted access. We maintain a photographic intake record for every piece. We carry insurance covering the pieces held at the workshop; specific coverage limits are available on request.

We take reasonable precautions against loss, theft, fire, and flood. In the event of damage to a piece while in our custody, our liability is limited as set out in Section 10.

We do not subcontract work to third parties without your prior written consent. Parts sourced from external suppliers remain subject to those suppliers' own warranties; we will pass such warranties to you where available.

9. Disclaimers

Watch servicing and restoration involves mechanical work on components that may be aged, worn, or in unknown condition. We will describe our findings honestly and proceed only with agreed work. We do not represent that servicing will restore a piece to any particular performance standard, or that a piece will continue to function without further maintenance in the future.

Our assessment notes and service reports represent our professional opinion based on examination of the piece at a given time. They are not formal valuations and should not be relied upon as such for insurance or sale purposes without independent verification.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, our liability in connection with any service is limited to the price paid for that specific service. We are not liable for any indirect, consequential, or special loss, including but not limited to loss of sentimental value, market value change, or income.

We are not liable for pre-existing conditions in a piece that were not visible at intake. We are not liable for components that fail during or after service as a result of inherent age-related deterioration unrelated to our work. Force majeure events — including fire, flood, theft by third parties despite reasonable security measures, and natural disasters — exclude or limit our liability to the extent permitted by law.

11. Intellectual Property

All content on our website, including text, photographs, and service descriptions, is the intellectual property of Balance Cog or used with permission. You may not reproduce, distribute, or use our content commercially without prior written permission.

Service reports and documentation produced for your piece remain the property of Balance Cog but are licensed to you for personal use. You may share them with insurers, auction specialists, or future owners of the piece.

12. Termination

Either party may terminate an engagement prior to completion of bench work. You may request return of your piece at any time; we will charge for work completed to that point. We may return a piece without completing work if we determine that the required work falls outside our competence, that the piece poses safety concerns, or that we are unable to contact you within a reasonable period.

These Terms and Conditions survive termination of any individual engagement in respect of provisions that are by their nature intended to continue.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with an engagement will first be subject to good-faith informal resolution between the parties. If informal resolution does not produce a satisfactory outcome within 30 days, disputes may be referred to the relevant consumer tribunal or court in Selangor, Malaysia.

14. General Provisions

These Terms and Conditions, together with any written service confirmation, constitute the entire agreement between the parties for the relevant service. If any provision is found to be unenforceable, the remaining provisions continue in full force. A failure to enforce any provision does not constitute a waiver. We may not assign our obligations under these Terms without your consent; you may not assign your rights under these Terms to a third party without our written agreement.

15. Changes to These Terms

We may update these Terms from time to time. Where changes are material, a notice will be posted on our website for at least 30 days before the updated terms take effect. Engagements entered into before a change takes effect continue under the terms in force at the time of intake.

16. Contact

Legal and contractual enquiries: