Legal
Cookie Policy
Last Updated: 18 June 2025
What are cookies?
Cookies are small text files stored on your device when you visit a website. They allow the site to remember certain information about your visit — such as whether you have accepted this notice — so that you do not have to re-enter it each time. Cookies do not run programmes or carry viruses. They are simply pieces of text that help a site function as intended or gather information about how it is used.
You can accept or decline cookies through the controls on this page or through your browser settings. Declining optional cookies does not prevent you from using this site, though some features may behave differently.
Cookies we use
Essential Cookies
Always active
Required for basic site functions — storing your cookie consent choice so we do not repeat this banner on every visit. These cannot be disabled while using the site.
Duration: Up to 12 months | Set by: Balance Cog
Analytics Cookies
Optional
Help us understand which pages are visited and how visitors navigate the site. Data is aggregated and anonymised — no individual is identified. Used to improve the site over time.
Duration: Up to 26 months | Set by: Google Analytics (if enabled)
Marketing Cookies
Optional
Used to deliver relevant advertising where applicable and to measure the effectiveness of any ad campaigns. Balance Cog does not currently run advertising; these cookies apply to third-party platforms that may be active in future.
Duration: Up to 90 days | Set by: Third-party ad networks (if enabled)
Preference Cookies
Optional
Remember choices you have made — such as language or display preferences — so you do not need to re-enter them on return visits.
Duration: Up to 12 months | Set by: Balance Cog
Your preferences
Changes take effect immediately. If you decline optional cookies after previously accepting them, you may need to clear existing cookies in your browser settings.
Third-party cookies
Where optional categories are enabled, third-party services may set their own cookies. These include:
- Google Analytics — website traffic analysis
- Google Ads — conversion tracking (if advertising is active)
- Meta Pixel — audience measurement (if social advertising is active)
- Microsoft Clarity / Bing Ads — usage insight and ad measurement
Third-party cookies are governed by those parties' own privacy policies. We do not control what those services do with the data they collect.
Managing cookies in your browser
You can delete or block cookies through your browser at any time. Note that blocking all cookies may affect the basic function of this and other websites.
Google Chrome
1. Open Chrome and select the three-dot menu (top right).
2. Go to Settings → Privacy and security → Cookies and other site data.
3. Choose your preferred setting or click "See all cookies and site data" to delete specific cookies.
Mozilla Firefox
1. Open Firefox and select the hamburger menu (top right).
2. Go to Settings → Privacy & Security.
3. Under Cookies and Site Data, select Manage Data to view or remove specific cookies.
Apple Safari
1. Open Safari and go to Safari menu → Settings (or Preferences on macOS).
2. Select the Privacy tab.
3. Click Manage Website Data to view or remove cookies from specific sites.
Microsoft Edge
1. Open Edge and select the three-dot menu (top right).
2. Go to Settings → Cookies and site permissions → Cookies and site data.
3. Toggle settings or click See all cookies and site data to manage individual entries.
On mobile browsers, cookie settings are usually found under the browser's Settings or Privacy section in the app menu.
Your rights
You may withdraw consent to optional cookies at any time by returning to this page and adjusting your preferences. Withdrawing consent does not affect the lawfulness of any processing that took place while consent was active.
For questions about data collected through cookies, contact us at [email protected]. Further information about your rights under Malaysian data protection law is available in our Privacy Policy.